Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
We offer fast and reliable nationwide delivery across South Africa.
Delivery Options:
- Express Delivery (1–2 working days) R99.00
- Standard Delivery (3–5 working days) R70.00
- Free Delivery on all orders above R600
- Free Local Delivery (1 Business day) Only valid for customers within a 10 km radius on orders over R500
Delivery times are based on business days and may vary slightly depending on your location.
Do you deliver nationwide?
Yes, we provide nationwide delivery across all provinces in South Africa, with secure door-to-door service.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email or SMS to monitor your delivery.
Products
Are your fragrances authentic?
Yes, all our fragrances are 100% authentic. We source them from trusted third-party suppliers to ensure quality.
What sizes are available for the Ladies Straw Summer Hats?
Our hats are one-size-fits-most and come in 9 beautiful colors: Pink, Blue, Rose Gold, Turquoise, Teal, Beige, Red, Brown, and Orange.
Do you have a size guide for the Waist Trainer?
Please refer to the size chart on the product page. If you're unsure, contact us for personalized sizing advice.
Orders & Payment
What payment methods do you accept?
We accept all major payment methods securely through PayFast, including credit cards, debit cards, and EFT.
Can I modify or cancel my order?
Please contact us immediately at adey@apservicesolutions.co.za if you need to modify or cancel your order. Once shipped, changes cannot be made.
What is your minimum order for free shipping?
Enjoy free delivery on all orders of R600 and above!
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. Customer is responsible for return shipping costs.
How do I return an item?
Contact us at adey@apservicesolutions.co.za with your order number and reason for return. We'll provide return instructions.
Contact & Support
How can I contact customer service?
Email us at adey@apservicesolutions.co.za or visit our Contact page. We respond within 24 hours.
Do you have a physical store?
We are an online store serving customers across South Africa. Visit us at www.apservicesolutions.co.za
Product Care
How do I care for my straw hat?
Store in a cool, dry place. Clean gently with a soft brush. Avoid water and direct sunlight when storing.
How long do your fragrances last?
Our fragrances typically last 6-8 hours depending on skin type and application. Store in a cool place away from direct sunlight.